Legal

Privacy Policy

Effective June 25, 2026 · Last updated October 17, 2026

This Privacy Policy explains how Lakwatseros, operator of the "Lakwatseros" Facebook Page(s) and the Messenger assistant, collects and uses personal data when you message us on Facebook Messenger. We are based in the Philippines. This is a plain-language disclosure, not legal advice.

Questions or requests about your data? Email lakwatseros.zv@gmail.com.

What data we collect

We only collect data from people who message our Facebook Page:

  • Your Facebook-scoped user ID (PSID) and your public Messenger display name.
  • The content of your conversation — the messages you exchange with the assistant — kept as chat history so the assistant has context.
  • If you choose to share them: your name, contact details (email/phone), what you're interested in, and any appointment or booking details you request.

Why we use it

To answer your inquiries, give you information, capture leads, and schedule bookings — in short, to respond to and serve people who contact our Page.

How it's processed & who we share it with

We use the following service providers (data processors) to run the assistant. Because of this, your data may be processed outside the Philippines:

  • Meta Platforms (Facebook / Messenger) — the channel your messages come through.
  • OpenAI — your message content is sent to OpenAI's API to generate the assistant's replies and to index our own knowledge base. Processed in the United States.
  • Anthropic (Claude) — your message content is also sent to Anthropic's API to generate the assistant's replies. Processed in the United States.
  • Supabase — our database host where the records above are stored (Singapore, ap-southeast-1 region).
  • Our hosting provider (VPS) — runs the automation that powers the assistant.

We do not sell your personal data and we do not use it for advertising.

How long we keep it

  • Conversation history & chat memory: kept up to 24 months from your last interaction, then deleted — or sooner if you ask.
  • Leads & bookings: kept for as long as needed for the customer relationship and any legal or accounting requirements, then deleted.

Your rights

Under the Philippines Data Privacy Act of 2012 (RA 10173), you have the right to be informed, to access your data, to correct it, to object to its processing, and to have it erased or deleted. To exercise any of these, contact lakwatseros.zv@gmail.com.

Deleting your data

You can ask us to delete your data at any time. See our Data Deletion page for the exact steps.

Contact

For anything about this policy or your personal data, email lakwatseros.zv@gmail.com, or send a message to our Facebook Page.

Website visitors (lakwatseros.cloud)

Section added July 26, 2026.

The sections above cover our Facebook Messenger assistant. This section covers the second service this policy applies to: visiting the lakwatseros.cloud website itself.

What the website collects

lakwatseros.cloud is a static website. We do not require accounts, and we do not collect personal data just because you browse. We use Google Analytics to count page views and see which pages people read (see "Cookies & third parties" below). If you submit a form (contact, waitlist, data-deletion, or one of the "get the checklist" email boxes described in the next section), we receive only what you type into it, and we use it only for the purpose stated next to the form. Our hosting server may keep standard, short-lived access logs (IP address, pages requested) for security and troubleshooting, as virtually all web servers do.

Your email (free downloads)

Section added October 17, 2026.

If you type your email into one of our "get the checklist" boxes in the Travel section, we store the email address, which file you asked for, the page you were on, and the date. We use it to give you the download and, occasionally, to send you new travel guides. We do not sell or share the list. It is stored in our own database (hosted on Supabase, Singapore, ap-southeast-1 region) and kept until you ask to be removed. To be removed, email lakwatseros.zv@gmail.com from the address you signed up with and we will delete it within a few days.

Cookies & third parties

  • Google Analytics 4: we use Google Analytics to measure traffic (pages viewed, where visitors come from, and whether a download box was used). Google may set cookies in your browser for this; the data is aggregated and we do not use it to identify you or for ad targeting.
  • Affiliate links: pages on this site may contain affiliate links. If you click one, the third-party merchant (for example, Amazon, once we join its affiliate program, or Hostinger) may set cookies in your browser. Those cookies belong to and are controlled by the merchant, and are used by them to attribute purchases. See our Affiliate Disclosure.
  • Support widget: the site loads a "Buy Me a Coffee" support widget — a third-party script from buymeacoffee.com that may set its own cookie.

What stays the same

As with the Messenger assistant: we do not sell your personal data and we do not use it for ad targeting.

Contact

Questions about this section? Email lakwatseros.zv@gmail.com.